Shipping policy

This Shipping Policy explains the delivery conditions for orders placed through onyxdeveloppement.shop.

1. Delivery Area

ONYX DEVELOPPEMENT delivers only to supported addresses within mainland metropolitan France.

We do not deliver to:

Corsica
French islands
French overseas departments or territories
Military bases
Addresses outside our supported mainland metropolitan France delivery area

2. Shipping Cost

Standard shipping is free for all supported orders.

No standard shipping fee is charged for eligible orders delivered within our supported delivery area.

3. Order Processing

Orders are normally processed within:

1–3 business days

Business days exclude weekends and applicable public holidays.

4. Daily Order Cut-Off

Our daily order cut-off is:

16:00

Orders placed after the daily cut-off may begin processing on the following business day.

5. Estimated Transit Time

After dispatch, estimated transit time is:

3–5 business days

The processing period and transit period are separate.

6. Tracking

Tracking information is provided for shipped orders.

Once tracking information becomes available, customers may use it to follow the progress of the shipment.

7. Delivery Information

Customers are responsible for providing accurate and complete delivery information at checkout.

If a customer notices an error in the delivery information, they should contact us as soon as possible at:

support@onyxdeveloppement.shop

Once an order has entered fulfilment or has been dispatched, it may not always be possible to change the delivery information.

8. Delivery Delays

Delivery estimates are provided in good faith.

Occasional delays may occur because of carrier operations, public holidays, exceptional demand, severe weather or other circumstances outside our reasonable control.

If a significant issue affects an order, customers may contact us for assistance.

Mandatory consumer rights concerning delivery remain unaffected.

9. Damaged, Incorrect or Missing Orders

If an order arrives damaged, contains an incorrect product or is missing an item, contact:

support@onyxdeveloppement.shop

Where ONYX DEVELOPPEMENT is responsible for the issue, ONYX DEVELOPPEMENT bears the necessary return or replacement shipping costs.

10. Returns

Return shipping information and return instructions are provided in our Return & Refund Policy.

Approved returns should be handled according to the return instructions provided by our customer service team.

11. Contact

Email: support@onyxdeveloppement.shop
Customer Service Hours: Monday–Friday, 09:00–16:00
Response Time: Within 48 hours