Orders are normally processed within 1–3 business days. Our daily order cut-off time is 16:00. Orders placed after the cut-off may begin processing on the next business day.

Yes. Tracking information is provided when tracking becomes available for your shipment.

We deliver only to mainland metropolitan France. We do not deliver to Corsica, other islands, French overseas departments or territories, military bases or unsupported addresses.

Shipping is free for orders delivered within our supported mainland metropolitan France delivery area.

Estimated transit time is 3–5 business days after processing. Order processing normally takes 1–3 business days.

Our commercial return period is 30 days from the date you receive your order. This commercial return policy does not limit any statutory consumer rights that may apply.

For accepted returns under our commercial return policy, ONYX DEVELOPPEMENT covers the return shipping cost.

Yes. Exchanges are accepted where appropriate and subject to product availability.

Once the returned item has been received and inspected, approved refunds are normally processed within 3 business days to the original payment method. This processing timeframe does not limit any statutory consumer rights that may apply.

Contact support@onyxdeveloppement.shop as soon as possible. Where the issue is confirmed, ONYX DEVELOPPEMENT will cover the necessary return or replacement shipping costs.

We accept Visa and Mastercard.

Prices are displayed in euros (EUR). Product prices include VAT where applicable.

Yes. An invoice can be provided for your order.

Contact us by email at support@onyxdeveloppement.shop. Customer service is available Monday–Friday, 09:00–16:00. We aim to reply within 48 hours.