Privacy policy

This Privacy Policy explains how ONYX DEVELOPPEMENT collects, uses and handles personal information in connection with onyxdeveloppement.shop.

1. Information We May Collect

Depending on how customers use our website and services, we may collect information such as:

Name
Billing address
Shipping address
Email address
Order and transaction information
Products purchased
Customer service communications
Device and browser information
IP address
Website usage information
Cookie and similar technology information
Information voluntarily provided to us

Payment information may be processed through the payment services available at checkout. ONYX DEVELOPPEMENT does not need to retain complete payment card details in order to process ordinary online purchases.

2. How We Use Personal Information

Personal information may be used to:

Process and fulfil orders
Arrange delivery and provide tracking information
Process payments and refunds
Provide invoices
Handle returns and exchanges
Respond to customer enquiries
Address damaged, incorrect or missing orders
Maintain website security
Detect or prevent fraud and misuse
Maintain business and transaction records
Comply with applicable legal obligations
Improve the operation of our website and services
Manage customer preferences and communications where applicable

3. Legal Bases for Processing

Depending on the circumstances, personal information may be processed because it is necessary:

To perform a contract with the customer
To take steps requested before entering into a contract
To comply with a legal obligation
For legitimate interests, where those interests are not overridden by applicable rights
On the basis of consent where consent is required

4. Order and Delivery Information

Information necessary to process an order may be shared with service providers involved in fulfilling the transaction, including payment, ecommerce, delivery and technical service providers where appropriate.

Only information reasonably necessary for the relevant service should be provided.

5. Payments

Payments available through onyxdeveloppement.shop include:

Visa
Mastercard

Payment transactions may involve payment service providers and financial institutions responsible for securely processing the selected payment method.

6. Shopify

onyxdeveloppement.shop uses Shopify's ecommerce platform.

Shopify and relevant service providers may process information necessary to provide ecommerce, checkout, security and related technical functionality.

Their processing of personal information may also be governed by their applicable privacy terms.

7. Cookies and Similar Technologies

Cookies and similar technologies may be used for necessary website functionality, security, preferences, analytics or other functions depending on the services enabled on the website.

Where consent is legally required for non-essential technologies, applicable choices will be presented to visitors.

Further information is available in our Cookie Policy.

8. Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, including order administration, customer service, accounting, tax, fraud prevention and compliance with applicable legal obligations.

Different retention periods may apply to different categories of information.

9. Data Security

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No method of electronic transmission or storage can be guaranteed to be completely secure.

10. International Processing

Some service providers supporting the website may process information outside the customer's country.

Where applicable, personal information transferred internationally will be handled using appropriate safeguards required by applicable data protection law.